Privacy Policy

Who we are
Our website address is: https://www.riselaserworks.com.
Rise LaserWorks is a sole proprietorship owned and operated by Ryan Lavigne.
Mailing Address: 7 Alderbrook Drive, Quispamsis, NB, E2E 6B5, Canada
Email: hello@riselaserworks.com

What personal data we collect and why we collect it

We may collect personal data such as your name, email address, phone number, and shipping information when you interact with the site or place an order. Technical data like cookies, IP address, and browser information may also be collected for security and analytics purposes.

We collect this information to:

  • Process orders and inquiries
  • Improve our website functionality and user experience
  • Prevent spam and fraud
  • Respond to customer support requests

Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) of your email may be sent to the Gravatar service. Their privacy policy is available here: https://automattic.com/privacy/. After comment approval, your profile picture is visible publicly.

Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

Contact forms
When using our contact form, we may collect your name, email, and message. We retain this data for customer service purposes for up to 6 months and do not use it for marketing unless explicit consent is given.

Cookies

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies. These last for one year.
  • A temporary cookie is set on the login page to check browser compatibility; it is deleted when you close your browser.
  • Login cookies last for 2 days (or 2 weeks with “Remember Me”); screen preference cookies last 1 year.
  • Editing/publishing a post sets a cookie with the post ID; it expires after 1 day.

Embedded content from other websites
Articles may include embedded content (e.g., videos, images). These act as if you visited the originating website, which may collect data, use cookies, and track your interaction.

Analytics
We may use third-party analytics tools such as Google Analytics to understand website traffic and usage. These tools may collect data like your IP address, browser type, and pages visited.
Google’s privacy policy: https://policies.google.com/privacy
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Who we share your data with
We do not sell or share your personal data with third parties, except for service providers (such as payment processors or email services) necessary for running the website and fulfilling orders. These providers include:

How long we retain your data
If you leave a comment, it and its metadata are retained indefinitely.
For users that register (if applicable), we store personal info provided in their profile. All users can see, edit, or delete their info anytime (except usernames).
Contact form entries are kept for 6 months.
Purchase records are kept for 7 years for tax and legal compliance.

What rights you have over your data
If you have an account or have left comments, you can request an exported file of your personal data or ask for it to be erased (excluding data we must retain for administrative, legal, or security purposes).

Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your data may be stored or processed outside Canada (e.g., email or hosting services), but only with providers that comply with standard data protection requirements.

Your contact information
For privacy-related concerns, please contact:
Ryan Lavigne – hello@riselaserworks.com

Additional information

How we protect your data
We use industry-standard encryption, secure servers, and password protection. Site administrators are trained in basic data protection protocols.

What data breach procedures we have in place
We will notify affected users and regulatory authorities (as required) within 72 hours of discovering a breach. We maintain internal logs and follow industry best practices for incident response.

What third parties we receive data from
We may receive data from services like payment processors or shipping providers for transaction fulfillment.

What automated decision making and/or profiling we do with user data
We do not currently engage in automated decision making or profiling.

Industry regulatory disclosure requirements
Rise LaserWorks complies with Canadian privacy regulations. If you are located in the EU, you may have additional data protection rights under the GDPR.

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